Over the course of the past six months, we’ve heard your concerns and frustration regarding the GSCSA phone system. Dropped calls, disappearing voice mail messages, and the inability to get a “live” person have made it understandably difficult for many of you when calling the council.
Armed with your feedback and a comprehensive road map of what our customer service model should look like, both now and five years into the future, we set out to build a telephony infrastructure that will not only assist our volunteers, members, and customers, but also allow us, as a council, to build better customer service.
After a complete and extensive vendor search process, we are happy to announce that the GSCSA Board of Directors has approved the purchase of a new phone system that will help us reach our goals!
Some new things that you can expect in the coming months:
- The ability to choose how your call is routed, based on your needs.
- More customer service specialists to handle calls!
- A sophisticated system that will let you know your wait time when on hold.
We expect the new system to be installed and staff trained before June 1.
GSCSA looks forward to this technology upgrade and providing you with the customer service that you deserve.